Last Updated: September 25 2025
1. Our Commitment to You
Welcome to Juan365, operated by SKYLINE NEXUS CORPORATION. Your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online gaming platform and services (the “Services”).
By creating an account or using our Services, you agree to the practices described in this policy. Please do not Use our services if you disagree.
We may update this policy periodically. We will notify you of significant changes by posting the updated policy on our platform. Your continued use of Juan365 after any change means you accept those changes.
2. Information We Collect
To provide you with a secure and personalized experience, we collect information that identifies you (“Personal Data”). This includes:
- Information You Provide Directly: When you register, verify your account, or contact us, we collect data like your name, email address, date of birth, contact number, and government-issued ID.
- Information from Your Use of the Services: We automatically collect technical data such as your IP address, device information, browser type, and how you interact with our platform (e.g., games played, transaction history).
- Information from Cookies and Similar Technologies: We use cookies to understand your preferences, improve our Services, and serve relevant advertising.
3. How We Use Your Information
We use your Personal Data for legitimate business purposes, including to:
- Create, manage, and secure your player account.
- Process your transactions (deposits and withdrawals).
- Verify your identity and comply with legal “Know Your Customer” (KYC) obligations.
- Provide customer support and respond to your inquiries.
- Personalize your gaming experience and send you administrative updates.
- Send marketing communications (you can opt-out at any time).
- Protect against fraud, abuse, and security risks.
- Comply with legal and regulatory requirements.
4. How We Share Your Information
We respect your data. We do not sell your Personal Data. We may share it only in the following circumstances:
- With Regulators: As required by the Philippine Amusement and Gaming Corporation (PAGCOR) and other government authorities.
- With Trusted Service Providers: With companies that help us operate our platform (e.g., payment processors, cloud hosting providers, customer support). These partners are contractually bound to protect your data.
- For Legal and Safety Reasons: To comply with the law, respond to legal requests, or protect the rights and safety of Juan365, our users, or the public.
- In a Business Transfer: In connection with a merger, sale, or transfer of our assets.
5. How We Protect Your Information
We implement robust security measures, including encryption and access controls, to protect your Personal Data from unauthorized access. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.
6. Your Rights and Choices
You have rights concerning your Personal Data:
- Access and Correction: You can review and update your account information in your settings or by contacting us.
- Marketing Opt-Out: You can unsubscribe from marketing emails via the link in any email or in your account settings.
- Withdrawal of Consent: You may withdraw consent for data processing by contacting us. Note that this may limit or prevent your use of our Services, as we need certain data to operate your account legally.
To exercise these rights, contact our Data Protection Officer at dpo@juan365.com. We will respond to your request in accordance with applicable law.
7. Data Retention
We retain your Personal Data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (e.g., anti-money laundering laws), resolve disputes, and enforce our agreements.
8. Age Restriction
Our Services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under 21. If we learn we have collected such data, we will delete it immediately.
9. Third-Party Links
Our platform may contain links to other websites. These third-party websites are not covered by this privacy statement. We advise you to review their privacy statements.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: dpo @juan365.com
